If it is determined that warranty service is required, it will be determined at the sole discretion of a Drapes and Blindz Direct representative whether a product will be repaired or replaced.
Aluminium venetian blinds are covered under this warranty with the following special conditions: they must be properly cleaned at least once per year and dusted at least once per week. In addition, if exposed to damp or salt laden air (i.e., situated within one kilometre of an ocean beach, or in a bathroom) or other corrosive elements, aluminium venetian blinds must be properly cleaned at least twice per year.
External Blinds and Awnings
External blinds and Awnings need to be maintained and cleaned at least every 12 months or as required.
In high wind areas blinds and awning must be retracted when there are high winds.
If there are multiple products in the same room, only the defective product will be repaired or replaced. Every effort will be made to match the original product, but if this is not possible, the product will be matched as closely as possible.
There are no warranties that extend beyond this express written warranty, except the implied warranties of merchantability and fitness for a particular purpose. Under no circumstances shall the manufacturers and/or suppliers of the products be liable for lost profits, or other indirect, incidental, consequential, special, or exemplary damages.
Before doing anything else, please contact the supplier.
If the supplier measured and installed the products, a representative can call out to rectify the problem.
If the customer measure and installed the products and should for any reason the products need to be returned to the factory, the customer shall re-package and send or deliver to an address provided by the supplier. If the supplier deems that the product is not faulty, the customer will be liable for the cost of repairs, alterations and/or freight.