Extent of Warranty

  • Venetian Blinds: 3-year warranty
  • Roller Blinds: Hardware – Rollease /Acmeda Lifetime warranty, Fabric – 5-year warranty
  • Vertical Blinds: Hardware – Track, 10 Year, Track Components, 5-year warranty, Fabric – 5-year warranty
  • Motors: 5-year warranty (230V and Battery)
  • Curtains: Fabric – 1 year warranty, Tracks – 5-year warranty
  • Shutters: 5-year warranty
    Zip Tracks: Hardware – 2-year warranty, Fabric – PVC – 2 years, Mesh – 10 years, Canvas – 10 years
  • Awnings: Hardware – 5-year limited warranty, Fabric skin warranties differ based on user selection.

What is not covered

  • Normal wear and tear.
  • Batteries powering blinds or remotes (excluding Li-Ion batteries enclosed within the motor)
  • Misuse or abuse.
  • Product failure due to improper installation (not installed by Drapes and Blindz Direct)
  • Performance issues and/or abnormal wear and tear issues relating to products that exceed manufacturers size recommendations.
  • Normal variations in colour grain or texture of natural products, slight warping of wood products, and natural colour changes to materials that take place over time.
  • All costs associated with product removal and re-installation.
  • Alterations or repairs that are not authorised by a Drapes and Blindz Direct representative.
  • Exposure to chemicals or corrosive elements such as a marine or salt air environment, cleaning products or insects.
  • Exposure to high humidity environments resulting in mould, mildew, or fungal growths.

Please note the following

If it is determined that warranty service is required, it will be determined at the sole discretion of a Drapes and Blindz Direct representative whether a product will be repaired or replaced.

Aluminium venetian blinds are covered under this warranty with the following special conditions: they must be properly cleaned at least once per year and dusted at least once per week. In addition, if exposed to damp or salt laden air (i.e., situated within one kilometre of an ocean beach, or in a bathroom) or other corrosive elements, aluminium venetian blinds must be properly cleaned at least twice per year.

External Blinds and Awnings

External blinds and Awnings need to be maintained and cleaned at least every 12 months or as required.
In high wind areas blinds and awning must be retracted when there are high winds.

If there are multiple products in the same room, only the defective product will be repaired or replaced. Every effort will be made to match the original product, but if this is not possible, the product will be matched as closely as possible.

There are no warranties that extend beyond this express written warranty, except the implied warranties of merchantability and fitness for a particular purpose. Under no circumstances shall the manufacturers and/or suppliers of the products be liable for lost profits, or other indirect, incidental, consequential, special, or exemplary damages.

Warranty Claims

Before doing anything else, please contact the supplier.

If the supplier measured and installed the products, a representative can call out to rectify the problem.

If the customer measure and installed the products and should for any reason the products need to be returned to the factory, the customer shall re-package and send or deliver to an address provided by the supplier. If the supplier deems that the product is not faulty, the customer will be liable for the cost of repairs, alterations and/or freight.